dazil Internet Services Inc. » Miscellaneous

Understanding your website stats

Dave — Sun, 04 Jul 2010 23:54:55 +0000

All of our web hosting packages include web statistics, using the popular AWStats sofware. This document explains the terminology used in the reports.

Items of specific note are:

Unique Visitors
Number of Visits
Pages
Pages/Visit
Hits
Bandwidth

Here is a brief explanation of these terms:

Unique Visitors – A unique visitor is a person that has made at least 1 hit on 1 page of a web site during each day or period shown on the report. If this user makes several visits during this period, it is counted only once. Visitors are tracked by IP address, so if multiple users are accessing your site from the same IP (such as a home or office network), they will be counted as a single unique visitor.

Number of Visits – The number of visits is the total number of visits by all visitors over a given period of time. For example, if I visit your site once, and then come back 4 more times, you should see one unique visit and 5 total visits from me.

Pages – This is the total number of pages viewed by visitors. This does not include images, JavaScript or CSS and the like; just HTML/web page files.

Pages/Visit – This is the total number of pages (on average) viewed by visitors in a given visit to the site.

Hits – This is every file requested by the visitor. This includes pages and images together. If you have a page with 2 images calling a java script file the page will generate a total of 4 hits. The most common referenced stat used and one that is virtually meaningless (and useless). The more appropriate numbers to consider are both ‘number of visitors’ and ‘unique visitors’ (see above).

Bandwidth – The total number of bytes downloaded. If you have a page that has 50 KB of text, 2 images at 24 and 32 KB then each visitor to that page will take 106 KB of your bandwidth.

What are your terms and conditions of service?

pcole — Thu, 30 Apr 2009 19:22:55 +0000

Please refer to our Terms and Service Conditions.

How often do you backup your servers?

pcole — Thu, 30 Apr 2009 19:19:22 +0000

We perform an incremental backup all client sites on a daily basis. This means that if you modify or delete a file accidentally, the previous day’s file can be restored for you. All you need to do is submit a support request.

I have forgotten my account details, what should I do?

pcole — Thu, 30 Apr 2009 19:17:51 +0000

If you have forgotten your account details and no longer have your welcome email, please email our support department. Please use one of the email addresses we have on file for your account and be prepared to answer a few security questions to.

Are there any content restrictions?

pcole — Thu, 30 Apr 2009 19:16:59 +0000

dazil.com account holders are not permitted to host Warez, Adult or MP3 sites or any site which contains illegal, illicit or of adult-nature. Please view our Terms of Service and Acceptable use Policies carefully for further information.

Can you help me understand the terms used in my web statistic reports?

pcole — Thu, 30 Apr 2009 19:16:16 +0000

Using our Web stats interface, it is easy to identify trends on a Monthly, Weekly and Daily basis. Some of the features include:

* Number of Visits, and number of Unique visitors.
* Visit duration and latest visits.
* Usage by Months, Days of week and Hours of the day (pages, hits, KB).
* Domains/countries.
* Hosts list, latest visits and unresolved IP addresses list.
* Most viewed, Entry and Exit pages.
* Most commonly requested File types.
* Visitor’s Browsers (pages, hits, KB for each browser, each version, 123 browsers detected: Web, Wap, Streaming Media browsers…, around 482 with the “phone browsers” database).
* Visitor’s Operating Systems (pages, hits, KB for each OS, 45 OS detected).
* Robots visits, including search engine crawlers (381 robots detected).
* Search engines, Keywords and Phrases used to find your site (The 122 most famous search engines are detected like Yahoo, Google, MSN, etc…)
* HTTP Errors (Page Not Found with latest referrer, …).
* Number of times your site is added to Bookmarks / Favorites.
* Ratio of integrated Browser Support for: Java, Flash, Real G2 player, Quicktime reader, PDF reader, WMA reader (as above, requires insertion of HTML tags in site’s home page).
* and more

Please contact us anytime if you have any questions regarding your web stats.

What is FTP and how does it work?

pcole — Thu, 30 Apr 2009 19:13:06 +0000

FTP stands for File Transfer Protocol. It is the standard Internet protocol for transferring files from one computer to another. FTP is part of the TCP/IP protocol suite. TCP/IP is the basic protocol that runs the whole Internet. Whether you are checking your email, visiting a web site or downloading files, you are using TCP/IP. There are a number of smaller protocols that run on top of TCP/IP, such as email, HTTP, and Telnet. FTP is one of these. Its sole function is to move a file from a server to a client (download) or from a client to a server (upload).

FTP requires two computers, one running an FTP server, the other running an FTP client. The exchange is initiated by the client which logs in under an accepted user name and password. Once this occurs, a session is opened and stays open until closed by either the client or the server, or until it times out. While the session is open, the client may execute numerous FTP commands on the server. These include commands to change directories, list files, get files and put files.

Where are your servers located?

pcole — Thu, 30 Apr 2009 19:02:08 +0000

Our primary servers are located in Burnaby, BC in a fully serviced, state of the art data centre. We have supporting and backup infrastructure in the USA.

Would I be able to modify my web pages on a regular basis?

pcole — Thu, 30 Apr 2009 19:01:00 +0000

We provide all of our clients with unlimited access to their accounts via FTP, using a private ID and password, 24-hours a day so they may update their site as often as they require.